Effective Date: [09-03-2024]
MIT Discount is dedicated to providing you with prompt and reliable shipping and easy returns.
1. Shipping Policy
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Methods: We offer standard, expedited, and next-day shipping options. The cost and delivery time vary depending on your location and the shipping method chosen.
- Shipping Charges: Shipping costs are calculated at checkout based on the weight, size, and destination of the items. Free shipping may be available on orders over a certain amount.
- International Shipping: We currently ship to select countries. Additional customs fees or taxes may apply, which are the responsibility of the customer.
2. Order Tracking
- Tracking Information: Once your order has shipped, you will receive a tracking number via email.
- Delivery Time: Delivery times vary by location. Standard shipping typically takes 5-7 business days within the United States.
3. Returns Policy
- Eligibility: Returns are accepted within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as when you received them.
- Return Process: To initiate a return, please contact our customer service at contact@mitdiscount.com to obtain an RMA number and return instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
- Inspection and Refunds: Once the returned item is received and inspected, we will process your refund within 7-10 business days.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@mitdiscount.com. We will arrange for a replacement or a full refund at no additional cost to you.
5. Cancellations
- Order Changes: You may request changes or cancellations within 24 hours of placing your order by contacting us at contact@mitdiscount.com.
- After Shipment: If your order has already been shipped, you may need to wait until you receive the package and then follow the return process.